Help Topics

Compensation Guidelines

Important information about our footwear and compensation guidelines.

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Shipping

How to conveniently ship your sneaker collection bags at no cost.

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Payments

Key information about our convenient and secure e-check payment process.

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Marketing Resources

Helpful marketing resources to support your sneaker recycling program.

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Can’t find what you’re looking for in our help section? Below is a list of common questions about our sneaker recycling programs.

Frequently Asked Questions

  • How do I register my sneaker recycling account?

    Simply fill out the contact form on our website to complete your online registration. You will receive a series of support emails with detailed information once your registration is completed.

  • Does it cost anything to start a sneaker recycling program?

    No. There is no cost to register a sneaker recycling account with GotSneakers and ALL shipping is 100% FREE!

  • How much money can I earn recycling sneakers?
  • Who is a good candidate for a GotSneakers sneaker recycling program?

    We welcome everyone to our sneaker recycling community! We provide individuals, businesses, non-profit organizations, educational institutions and many others with a FREE recycling and sustainability service through highly efficient processes with advanced technology. All GotSneakers Sneaker Recycling Partners have the same opportunity to raise money with GotSneakers’ fully transparent and universal Footwear and Compensation model. We are working extremely hard to further develop our financial incentive model so we can continue to compensate our Sneaker Recycling Partners as much money as possible for every pair of sneaker recycled!

  • What is a sneaker drive fundraiser?

    A sneaker drive fundraiser is a great way to raise money for any cause and to support a circular economy and environmental sustainability by keeping shoes out of landfills.

  • What type of footwear does GotSneakers accept?
  • How do I ship my sneakers?

    GotSneakers provides FREE shipping services with FedEx and UPS for all Sneaker Recycling Partners in the United States. The shipping label on each poly mailer bag will determine which company to use for your shipments. Please review our Shipping Instructions for a step-by-step guide to conveniently ship your bags to GotSneakers.

  • How many Sneaker Collection Bags will I receive with my Starter Kit?

    All standard GotSneakers Starter Kits include 5 poly mailer bags with pre-paid shipping labels.

  • Can I request more sneaker collection bags?

    Yes, absolutely! Simply send us an email to support@gotsneakers.com with your request. All collection bags and shipping is 100% FREE.

  • Does GotSneakers require a minimum number of sneakers before shipping?

    We kindly ask our Sneaker Recycling Partners to fill each poly mailer bag with a minimum of 10-15 pairs of sneakers before shipping. However, there is no penalty for sending less than 10-15 pairs.

  • How do I know my sneakers have been delivered?

    You will receive tracking notifications after your bags are dropped off at FedEx or UPS. You will receive an email on or before the 15th of every month with a detailed summary of your sneaker collection and payment information.

  • When will I receive payment?

    You will receive an electronic check (e-check) sent via email on or before the 15th of every month for all sneaker collection bags delivered to GotSneakers in the prior month. Please review our Electronic Payment Process for detailed information about payments.

  • How and when should I deposit my e-check?

    After you receive an email with your e-check, simply download the check to your device. Print your check. Deposit or cash your check just like a regular check: mobile banking, ATM, or bank teller. You will have 90 days to retrieve and deposit your e-check. Your e-check will permanently expire after 90 days. It is important to add app@echecks.com to your contact list so your email recognizes where the e-check is sent from. If you do not receive your e-check, please check your spam or junk folder. More information on payments.

  • Do I have to pay for additional sneaker collection bags?

    No. All sneaker collection bags and shipping is 100% FREE!

  • How long can I send sneakers and continue to earn money?

    As long as you want! We encourage all of our Sneaker Recycling Partners to continue recycling their unwanted athletic sneakers so we can keep them out of landfills and give them a second life. Your continuous sneaker recycling efforts will help us create a more productive circular economy!

  • How do I set up a multi-site sneaker collection campaign?

    Simply ask each location to complete the online registration form and we will ship each location a FREE starter kit. If all payments should be made payable to the same PAYEE NAME and sent to the same PAYEE EMAIL, please make sure every registration is completed with the same and accurate payee information.

  • Can I raise money on behalf of someone else or a charity?

    Yes, absolutely! Many of our Sneaker Recycling Partners sign up to raise money for family, friends, a favorite charity, and many other causes!

  • What does GotSneakers do with footwear that is not in reusable condition?

    Most of the footwear that is not reusable is recycled or upcycled into new products such as tracks, playgrounds, and other health & fitness related surfaces.

  • Does GotSneakers issue a tax receipt?

    No. GotSneakers is not a 501 (c)(3) organization.

Do You Have Questions?

Feel free to send us a question by filling out the form below!

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