Help Topics

Compensation Guidelines

Important information about our footwear and compensation guidelines.

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Shipping

How to conveniently ship your sneaker collection bags at no cost.

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Payments

Key information about our convenient and secure eCheck payment process.

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Fundraising Marketing Resources

Helpful marketing resources to support your fundraising efforts.

Fundraising Marketing Resources

Fundraising Tips

Some helpful tips to make your fundraiser as successful as possible.

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Fundraiser Email Templates

Stay in contact! Here are some email ideas to keep people engaged.

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Fundraiser Press Release

Get the word out! Check out this press release to promote your campaign.

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Social Media Assets

Some graphics to use on social media to spread the word about your fundraiser.

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Can’t find what you’re looking for in our help section? Below is a list of common questions about our sneaker recycling programs.

Frequently Asked Questions

  • How do I register my sneaker recycling account?

    Simply fill out the contact form on our website to complete your online registration. You will receive a welcome email shortly after your registration is completed.

  • Does it cost anything to start a sneaker recycling program?

    No. There is no cost to create an account with GotSneakers and ALL shipping is FREE!

  • How much money can I earn recycling sneakers?
  • Who is a good candidate for a GotSneakers sneaker recycling program?

    Everyone is welcome to join our sneaker recycling community! We have active partnerships with tens of thousands of individuals, non-profit organizations, K-12 schools, and many other groups looking for a convenient and FREE way to make a positive impact and raise money for their cause.

  • What is a sneaker drive fundraiser?

    A GotSneakers’ sneaker drive fundraiser is a convenient and FREE way to raise money for any cause and support a circular economy by recycling and reusing pre-loved footwear.

  • What type of footwear does GotSneakers accept?
  • How do I ship my sneakers?

    GotSneakers provides FREE shipping services with FedEx and UPS for all Sneaker Recycling Partners in the United States. The shipping label on each poly mailer bag will determine which company to use for your shipments. Please review our Shipping Instructions for a step-by-step guide to conveniently ship your bags to GotSneakers.

  • How many Clean Out bags will I receive with my Starter Kit?

    All starter kits include a range of 1-5 bags with pre-paid shipping labels for each bag. The specific number of bags included in your starter kit will depend on the Collection Goal provided when you register.

  • Can I request more sneaker collection bags?

    Yes, absolutely! Simply send us an email to support@gotsneakers.com with your request. All collection bags and shipping is FREE.

  • Does GotSneakers require a minimum number of sneakers before shipping?

    We kindly ask our Sneaker Recycling Partners to fill each bag with a minimum of 10-12 pairs of sneakers before shipping. However, there is no penalty for sending less than 10-12 pairs.

  • How do I know my sneakers have been delivered?

    You will receive tracking notifications after your bags are dropped off at FedEx or UPS. You will receive an email on or before the 15th of every month with a detailed summary of your sneaker collection and payment information.

  • When will I receive payment?

    You will receive an email with an eCheck on the 15th of every month for all bags delivered to GotSneakers in the prior month. Please review our eCheck Payment Process for detailed information about payments.

  • How do I deposit my eCheck?

    You can deposit your check directly to your Pay Pal or bank account using Instant Funds by Hyper Wallet or you can print the check and deposit it just like a regular check with mobile banking, ATM, or bank teller. You will have 90 days to deposit your eCheck. Your eCheck will permanently expire after 90 days. It is important to add app@echecks.com to your contact list so your email recognizes where the eCheck is sent from. If you do not receive your eCheck, please check your spam or junk folder. More information on payments.

  • Do I have to pay for additional sneaker collection bags?

    No. All sneaker collection bags and shipping is FREE.

  • How long can I send sneakers and continue to earn money?

    As long as you want! We encourage all of our Sneaker Recycling Partners to continue recycling their unwanted sneakers so we can continue to keep harmful waste out of landfills and give reusable footwear a second life.

  • What is the best way to organize a multi-location sneaker recycling campaign?

    Great question! Since COVID-19, many organizations have employees who are working both in the office and remotely. If you are looking to set up a multi-location sneaker recycling campaign, please fill out the “Do You Have Questions” form at the bottom of the Support page and provide a short description of your campaign in the “Message” section of the form. Our Support team will contact you as soon as possible to help you organize and plan your campaign.

  • Can I raise money on behalf of someone else or a charity?

    Yes, absolutely! Many of our Sneaker Recycling Partners sign up to raise money for family, friends, a favorite charity, and many other causes!

  • What does GotSneakers do with footwear that is not in reusable condition?

    Most of the heavily used and damaged footwear not in reusable condition is recycled to reuse materials or to convert waste into new reusable energy.

  • Does GotSneakers issue a tax receipt?

    No. GotSneakers is not a 501 (c)(3) organization.

Do You Have Questions?

Feel free to send us a question by filling out the form below!

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